Frequently asked questions
Mode is the first toothbrush that includes a charger without wires. Finally you can charge and dock your toothbrush without taking up bathroom counter space. In addition, Mode is powered by 38,000 sonic vibrations and soft bristles that provide a deep clean for a healthier smile. Visit the Mode Toothbrush page to learn more.
The Mode toothbrush is one of the most powerful brushes on the market, using 38,000 sonic vibrations per minute to clean the teeth. Mode includes a charging dock that plugs directly into the bathroom wall outlet and magnetically holds your toothbrush in place. Each time you are ready to brush, simply grab the brush off the dock, brush, then dock it again when finished. The dock also rotates to fit any space and includes a built-in nightlight.
To replace your brush head, simply pull the brush head straight off the toothbrush handle. Do not twist or bend the brush head as this may cause damage to the brush motor.
Yes, Mode is safe to use on all dental restorations, braces, fillings and more. If you have any concerns, we recommend consulting with your dental professional.
Mode is suitable for children 13 and up. We recommend consulting your dental professional before letting your child brush with Mode.
Mode is designed to fit in all bathrooms, as the dock rotates to fit the toothbrush vertically and horizontally. If you are concerned about Mode fitting in your space, reach out to our support team and we’d be happy to help, or view the photos on our product page to see how Mode works.
The Mode dock works with standard USA 3-prong receptacles only.
When you purchase Mode with a subscription, we’ll send you a new brush head every 90 days. We highly recommend changing your brush head every 90 days for proper cleaning and usage. Brush heads used for longer than 90 days may not clean the teeth as well and become frayed or matted.
To update, change or cancel your subscription, please contact us.
Your subscription brush head refill will ship every 90 days. If you need to pause, cancel or change your subscription, please contact us.
Shipping & Delivery
We currently only ship to the United States. We do not ship to PO boxes, APO/FPO/DPO, US territories or internationally at this time
Please see our shipping page for more details on shipping times and speeds.
Please contact us so we can assist in locating your package.
Please contact us so we can assist in replacing your Mode.
Please visit our returns page to learn more about our return policy.
Warranty & Maintenance
Please visit our warranty page to learn more about our warranty coverage.
Please follow the instructions to clean your Mode toothbrush and dock. Improper cleaning or misuse will void your warranty.
The Mode toothbrush is IPX7 waterproof, so you can rinse the toothbrush between use or for cleaning.
The dock that plugs into the wall is splash proof and should never be rinsed, soaked, or submerged directly into water. Instead, unplug the dock from the wall and wipe it clean with a slightly damp cloth. Once the dock is completely dry you may plug it back in.