Warranty

As of Sept 6, 2024

1-Year Toothbrush Warranty
Your Mode toothbrush will be covered under a 1 year warranty from date of purchase. This 1 year warranty also applies to gifted items, giveaway items or free items received.

This warranty applies to manufacturing and workmanship defects only.

Replacement Warranty
Replacement parts or units sent under this warranty do not extend or restart the warranty period. The original 1 year warranty from original purchase date still applies.

Standard Warranty Coverage
Our warranty covers manufacturing and workmanship defects only. Cosmetic damages to the product prior to use/upon opening must be reported to our support team within 5 days of receiving the product.

Our warranty does not cover any of the following:

• Normal wear and tear from using the product
• Damage caused by misuse
• Damaged caused by improper storage
• Damage to the dock caused by improper care, handling or washing
• Tampered product
• Repairs not authorized by Mode
• Lost or stolen items

Warranty Claim
In the case of a warranty claim, we must receive your item back for review and testing. Please contact our support team for further assistance.

Replacements will only be granted for the original item purchased.

Authorized Sellers
Only Mode products purchased from our website or Amazon.com by the seller "Mode Toothbrush" are eligible under this warranty.

Accident Protection Policy

Our accident protection policy extends the 1-year warranty and provides additional coverage.

What's covered:

• Extends the standard manufacturer defect warranty
• Accidental damage such as breaks and drops that prevent the unit from functioning
• Power surges and electrical failures
• Theft and loss (1 replacement per year maximum)
• Hassle-free replacements through Mode support

What's not covered

Accident protection does not cover the following:

• Wear and tear that does not prevent normal operation
• Cosmetic damages that do not prevent normal operation
• Scratches, nicks, dents or imperfections from usage that does does not prevent normal operation
• Unauthorized modifications or service on the product
• Disassembly of the product
• Misuse and abuse
• Using the device in a way that is not intended for brushing and cleaning the teeth

To file a claim under this coverage, please contact us.

You will be required to provide evidence of the issue and return the product to receive a replacement.

The terms below only apply to orders placed prior to Aug 22, 2024

Subscription Warranty
Mode offers a lifetime warranty on our electric toothbrush for all purchases associated with an active brush head subscription. This warranty applies to manufacturing and workmanship defects only.

The lifetime warranty only applies to subscription orders made on this website for the Mode toothbrush. All other items are subject to a 1 year warranty.

One-time purchase Warranty
For all purchases not associated with an active subscription, your Mode toothbrush will be covered under a 1 year warranty from date of purchase. This 1 year warranty also applies to gifted items without a subscription, giveaway items or free items received.