Mode offers a lifetime warranty for all purchases associated with an active brush head subscription.
For all purchases not associated with an active subscription, your product will be covered under a 1 year warranty from date of purchase.
Our warranty covers manufacturing and workmanship defects only. Cosmetic damages to the product prior to use/upon opening must be reported to our support team within 5 days of receiving the product.
Our warranty does not cover any of the following:
- Normal wear and tear from using the product
- Damage caused by misuse
- Damaged caused by improper storage
- Damage to the dock caused by improper care, handling or washing
- Tampered product
- Repairs not authorized by Mode
- Lost items
If you have any questions or issues with your purchase, please reach out to our support team for assistance.
In the case of a warranty claim, we must receive your item back for review and testing. Please contact our support team for further assistance.
Only Mode products purchased from our website are eligible under this warranty.
Replacements will only be granted for the original item purchased.