• Currently Mode only ships to the United States.

• Orders ship Monday through Friday via USPS.

• Orders leave our warehouse within 1-2 business days. Most orders arrive in 2-4 business days.

• We do not ship to APO/FPO/DPO.

• You will receive a tracking email when your order ships.

• Mode is not responsible for stolen packages or incorrect addresses entered at checkout. If an error is made, please contact us before your order ships.

• Incorrect addresses returned to Mode will be charged a fee for re-routing or re-shipment.

Note: If we have an issue with your address, contact information, payment info or something else, we may reach out to you to resolve the issue before shipping your order. This may delay your shipment date and the timelines above.

Subscription shipping

For those enrolled in a subscription refill plan, the brush heads will ship every 90 days to the address on your original order. You are responsible for keeping your address up-to-date. This can be done via our portal or by contacting us.

We are not responsible for incorrect or outdated addresses. We will do our best if contacted to change an address before a shipment leaves our warehouse. Once an item leaves our warehouse, we are unable to change the shipping address. Re-shipments will be charged in full.